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Unauthorized Ticket Resale

Unauthorized Ticket Resale

Check here for our official ticket providers and to learn more about what to do if you have purchased a ticket from a third-party reseller.

The safest and most reliable way to buy tickets is through Vivo Performing Arts and our venue partners.

Be cautious when purchasing tickets outside of official channels. You may overpay for a ticket or purchase a ticket that is not valid for entry into a performance. Tickets for Vivo Performing Arts performances can be purchased safely through our website or the following authorized sources: TodayTix, ArtsBoston, MITAC, Harvard Outings & Innings, GroupMuse, VetTix, and the Box Offices and websites of our venue partners.

Learn More About Ticket Reselling
FAQ Page
Conditions of Sale

Reselling tickets above face value is barred by the Commonwealth of Massachusetts, and Vivo Performing Arts does not authorize or support unauthorized resale of tickets to any of our performances.

Any of the following may be a sign that you have purchased a ticket from an unauthorized ticket seller:

  • Higher ticket prices than those found on vivoperformingarts.org.
  • Large service fee of over $15.
  • Ticket listings without specific seat numbers, only listing a section or a range of seats.
  • Sold on StubHub, Seat Geek, Vivid Seats, or another third-party sale site.

If you believe you purchased tickets through an unauthorized source, we cannot guarantee admission. We recommend taking the following steps:

  • Contact your point of purchase and request a refund, noting that the tickets were not valid for entry.
  • Report the seller to the Mayor's Office of Consumer Affairs and Licensing at (617) 635-3834 or consumer@boston.gov, or to the Massachusetts Attorney General at (617) 727-2200.
  • Reach out to your credit card company to request a chargeback to reverse the charge.

We are committed to protecting our audience members in the following ways:

  • We reserve the right to cancel ticket orders, without notice or refund, placed by suspected ticket brokers.
  • We reserve the right to refuse to sell tickets to those in violation of our policies.
  • We reserve the right to hold any suspicious orders for Will Call pickup on the day of the performance with a valid ID.
  • For more information, please visit our Conditions of Sale page.

If you have further questions on our verified ticket sources, please reach out to our Box Office before purchasing.

Please visit our FAQ page for more information on buying tickets on vivoperformingarts.org and options for performances with low ticket availability. We recommend early ticket purchasing for your preferred seats at the best price point. 

Contact

Vivo Performing Arts Box Office

Address: Walk-ins unavailable at the Vivo Performing Arts office.
Email: boxoffice@vivoperformingarts.org
Hours: Business Hours: Monday-Friday 10am-4pm
Phone: (617) 482-6661
Fax: (617) 598-3291